Privacy Policy

Last Updated: June 2026

Introduction

AWCA Healthcare Pvt Ltd ("AWCA", "we", "our", or "us") is dedicated to helping women and couples navigate fertility challenges with confidence and clarity. Through personalized counselling, expert medical guidance, and access to a trusted network of fertility specialists and healthcare providers, we support patients in making informed healthcare decisions.

Information We Collect

We may collect the following categories of information:

• Name, phone number, email address, and contact details.
• Medical history and fertility-related information voluntarily shared by patients.
• Appointment requests and consultation preferences.
• Website usage information such as IP address, browser type, and device information.
• Communication records submitted through contact forms, emails, or support channels.

How We Use Your Information

Your information may be used to:

• Provide infertility counselling and patient support services.
• Assist patients in understanding medical reports, diagnoses, and treatment options.
• Facilitate referrals to trusted hospitals, clinics, and fertility specialists.
• Coordinate treatment pathways and healthcare-related communication.
• Respond to inquiries and improve our services.
• Maintain legal, regulatory, and operational compliance.

Our Services

1. Infertility Counselling for Women

We provide personalized counselling and emotional support to help women understand fertility-related concerns and available treatment options.

2. Medical Guidance & Case Understanding

Our team assists patients in understanding medical reports, diagnostic findings, and treatment recommendations provided by healthcare professionals.

3. Trusted Hospital & Clinic Referrals

We connect patients with reputed fertility clinics, hospitals, and healthcare providers based on individual needs and circumstances.

4. Complete Treatment Pathway Support

We provide continuous assistance throughout the treatment journey, including consultation support, referral coordination, and follow-up guidance.

Information Sharing

We do not sell or rent personal information to third parties. Information may be shared only when necessary:

• With healthcare providers or fertility specialists upon patient consent.
• To comply with applicable laws, regulations, or legal requests.
• With trusted service providers who assist in operating our services.

Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Cookies and Website Analytics

Our website may use cookies and analytics technologies to enhance user experience, understand website performance, and improve our services. Users may manage cookie preferences through their browser settings.

Your Rights

You may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent for certain processing activities.
• Contact us regarding privacy concerns.

Medical Disclaimer

AWCA Healthcare Pvt Ltd provides counselling, guidance, support, and referral services. We do not replace licensed medical practitioners. All diagnoses, treatments, and medical decisions should be made in consultation with qualified healthcare professionals.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us through the information provided on our website.